Discover The Business Behind the Magic with Disney Institute

Event Details

Time: March 4, 2010 to March 5, 2010
Location: London St Pancras & Disneyland Paris
City/Town: Disneyland Paris
Website or Map: http://www.londonlaunch.com/e…
Phone: 020 7471 2600
Event Type: managment, training, &, networking
Organised By: Franco de la Croix-Vaubois
Latest Activity: Feb 11, 2010

Export to Outlook or iCal (.ics)

0 members like this

Event Description

Disney Institute has devised the training exclusively for londonlaunch.com's annual conference. It includes a world-class customer service training day as well as a Champagne breakfast at St. Pancras Grand, direct Eurostar to Disneyland, luxury accommodation and the whole of Frontierland to ourselves in the evening!

The thrilling two-day bespoke programme will include sessions delivered by Disney Institutes’ experts on:
• Leadership
• Events operations management
• Innovation
• Customer service
• PR

The Programme Objectives are:
• Increased understanding of the Disney definition of quality service
• Ability to share the value of research Disney employs to gain understanding of guests
• Explore the processes Disney uses to design and implement quality standards
• Ability to describe three quality service delivery systems
• Exposure to a means to integrate all the above tools and tactics

Comment Wall

Comment by Franco de la Croix-Vaubois on February 9, 2010 at 17:30: Corporate delegates from Directors of Pizza Express, Virgin and the BBC through to Oasis and the GLA have signed up and we have delegates from South Africa, Russia, Dubai, Spain and France. They've all recognised that this is probably a once in a lifetime opportunity to learn from one of the most magical brands on the planet. A great opportunity to access industry leaders and corporate professionals.